eduroam is our wireless network for staff and students. It's fast, free and available across all our campuses.
You can set up your Wi-Fi profile before you arrive at university, so that your devices connect as soon as you are on campus. To access eduroam you must use your full username@gre.ac.uk login credentials, e.g. ab1234c@gre.ac.uk, plus your university password.
The geteduroam app is the easiest way to set up your mobile device to connect to the eduroam service. The app is available for iOS, Android 8 onwards, and Windows.
If you don't want to use the app, we recommend that you install an eduroam setup file, known as a CAT file. This will make all the changes your device needs to connect to eduroam at the university.
You can download the CAT file for your device from the eduroam website. The website will automatically detect your operating system and give you a link to download the configuration tool.
Please report any problems using eduroam to your institution's IT support team. If you have a query about access via your University of Greenwich account, please contact the IT Service Desk.
Open the WiFi Settings app and click on 'show available networks'. You will see eduroam as an option when you are on campus. To access eduroam you must use your full username@gre.ac.uk login credentials, e.g. ab1234c@gre.ac.uk, plus your university password. Check the 'connect automatically' box to join eduroam whenever you are in range.
Use your full username@gre.ac.uk login credentials, e.g. ab1234c@gre.ac.uk, plus your university password to connect to eduroam. If your connection fails, please check that you have entered your information correctly:
Short video tutorials are available to help you to connect your devices.
Students, staff and affiliates can access the internet via eduroam on our campuses and when visiting participating institutions across the globe. Visitors from participating institutions can connect via eduroam when visiting any of our campuses. Wherever you see the eduroam wireless network or logo, you can connect using eduroam login.
We receive many visitors every day, such as guest lecturers, contractors and conference delegates.
eduroam Visitor Access (eVA) allows us to create temporary eduroam accounts for visitors. This allows access to the same safe and reliable Wi-Fi network as standard account holders.
To request eduroam access for a visitor, please contact the IT Service Desk.
Our alumni can request an eduroam Visitor Access account, which is valid for 1 year from the date of creation. Visit the Stockwell Street or Avery Hill library and ask for an eVA token.
We also support Govroam, a wireless network which uses the same technology as eduroam.
To connect to Govroam at the University of Greenwich, please follow the Govroam instructions provided by your organisation. Instructions and guidance for eduroam are valid for Govroam.
Visitors should contact their own institution for help and advice in the first instance.
A map of the locations in Kent which support the Govroam network is available on the Kent Public Services Network website.
Our wireless infrastructure uses Wi-Fi 6. Wi-Fi 6 promotes better connectivity, range, and battery life for compatible devices while maintaining backwards compatibility to Wi-Fi 4 and Wi-Fi 5. A small number of legacy devices may not be compatible with Wi-Fi 6 networks. Please ask your provider if it’s not clear from the technical specification provided with your mobile device.
eduroam is available on all three campuses. Access is prioritised for teaching and learning spaces, including lecture theatres and IT labs. eduroam is also available in some staff offices and student social spaces.
eduroam is not available in halls of residence (but the student halls network is), although some rooms may receive a weak signal if close to other university buildings where eduroam is present.
To report a weak eduroam signal on campus, please contact the IT Service Desk with details of the building and room number so a survey can be arranged. Please be aware that the installation of access points in some of our buildings is subject to approval by English Heritage, so may not always be possible.
eduroam is available across the world, with over 6000 hotspots in research and education facilities.
Many other UK universities use eduroam, so if visiting friends or family at other institutions, there's a good chance your devices will connect automatically.
For a list of locations visit https://www.eduroam.org/where/
eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community. It is the recommended way for staff and students to access Wi-Fi on campus.
eduroam is based on the most secure encryption and authentication standards available today. It is far more secure than the average hotspot found in shopping centres, coffee shops and home Wi-Fi setups.
eduroam uses TLS (Transport Layer Security) encryption for authentication, which provides secure communication over the Internet. In line with best practices security recommendation we only use TLS v1.2. Your device must support this to connect. Please ensure that all of your devices have the most up to date OS and patches.
Yes, either set up manually or use the geteduroam app to configure your laptop, phone, tablet etc.
Yes - you can install an eduroam setup file, known as a CAT file, on your device. The CAT file will make all the changes your device needs to connect to eduroam at the university.
You can download the CAT file for your device from the eduroam website. The website will automatically detect your operating system and give you a link to download the configuration tool.
Use the 'Choose another installer to download' link to find configurations for alternative operating systems.
To connect without the CAT file:
Some newer operating systems have a feature that scrambles the device MAC when on Wi-Fi. This feature must be turned off to connect the device to eduroam. If it is enabled, access to eduroam will drop out if you move between Wi-Fi access points on campus.
To disable this feature and connect to eduroam on an iOS 14 iPad or iPhone:
To disable this feature on an Android phone:
We have Wi-Fi access points across all of our buildings in areas where your mobile data signal may not reach, such as basements and historic buildings with thick walls.
Setting eduroam up before you arrive on campus means that you don't have to rely on a mobile data signal to get connected to our network.