Key details
Dr Edmore Chinhamo
Lecturer in Business with specialisation in Global Business Services and Operations Management
Edmore holds a PhD in Operations Management from Nelson Mandela University, South Africa. Prior to joining University of Greenwich, He was a lecturer at Cape Peninsula University of Technology, firstly, in the department of Mechanical Engineering and then moved to the Graduate Centre for Business Studies. During this period, he was an External Examiner for the University of KwaZulu-Natal’s Post Graduate Diploma in Banking and Finance. Edmore also has vast experience in business resulting from having worked in the private sector for over two decades. Between 2002 and 2023, Edmore worked in the private sector in various capacities which include Head of Research for a government SPV responsible for attracting BPO FDI into the Western Cape. In this role, he was involved in the production of sector intelligence which was instrumental in driving growth of FDI in the BPO sector in South Africa. He also worked as Chief Company Strategy Officer for a Financial Services company and as Client Relations Manager for an International blue-chip company, Old Mutual.
Edmore served as a Board Member responsible for Finance at St. Michaels Youth and Child Care Centre, (an Anglican-owned home for girls) from October 2022 to August 2023. He also served as President of One Family Funeral Assist, an organisation responsible for repatriation of deceased Zimbabwean Immigrants in the Western Cape.
Responsibilities within the university
Research
- Conduct research on Global Business Services trends including Offshoring and Outsourcing
- Developing new Customer Experience Models or Frameworks which address customer experience challenges in the GBS sector.
- Model partnership arrangement between the GBS sector and the public sector
Teaching
- Professional Practice
- Foundations of Learning
- Integrated Operations Management
Programme development
- Co-Programme leader for Executive MBA (EMBA)
- Cohort Leader for Professional Practice
Research / Scholarly interests
My Scholarly interests include Global Business Services (GBS), Operations Management, Global Value Chains (GVC); Business Process Outsourcing (BPO), including offshoring re-shoring and; location decision frameworks; and the role of government in supporting investment. My future research work will focus on outsourcing economics and frameworks, and a concept called Impact Sourcing, understanding how people who have been deliberately excluded from the mainstream economy can benefit from GBS/BPO. One of my recent co-authored journals awaiting publication entitled ‘Table mountain or Stellenbosch wine, why Cape Town a popular choice for Business Process is Outsourcing Firms?’ seeks to establish why BPO companies favour Cape Town as a BPO destination.
Key funded projects
- The South African Business Process Outsourcing Key Indicator Report (2012 to 2019)
- Overstrand Municipality BPO Readiness Assessment
- Greater Tygerberg Area BPO market analysis
Recent publications
NOMLALA, B.C. and CHIHNAMO, E., 2023. Impact of Covid-19 on Zimbabwean Immigrants and Refugees. International Journal of Environmental, Sustainability, and Social Science, 4(4), pp.1015-1026.