Key details
Dr Tendai Douglas Svotwa
Lecturer in Management
Dr Tendai Douglas Svotwa is a Lecturer at the University of Greenwich, Executive Business Centre, in the Greenwich Business School. He joined the University in April 2023 having taught in Botswana Universities for 10 years. Before joining the academia, Dr Svotwa worked in the commercial banking sector and is a seasoned banker with more than 12years’ experience working in the corporate sector, mainly in the Treasury Department as a Chief Dealer and Treasury Manager. Dr Svotwa is also a renowned academic, who has taught at tertiary institutions since 2009, starting off his teaching career at the University of Zimbabwe in Harare. He was a Senior Lecturer at Botho University, Graduate Studies and Research Department, Gaborone, Botswana where he taught and supervised postgraduate students. Dr Svotwa has taught the following courses at both undergraduate and postgraduate level: Business Management, Management, Strategic Management, Marketing Management, Business Research Methods, Organisational Behaviour, Management of Change, and Human Resources Management. To date, he has graduated more than 40 undergraduate students in their research projects and more than 20 MBA students in their dissertations. Furthermore, Dr Svotwa conducted training on Business Leadership to Executives in some organisations in Botswana. He is an External Examiner for MBA and PhD at the University of KwaZulu Natal (South Africa); University of Johannesburg (South Africa), Cape Peninsula University of Technology (South Africa); North-West University (South Africa); University of Namibia (Namibia Business School); Botswana Open University and Botswana Accountancy College. Dr Svotwa is a reviewer of several journals including the Journal of Applied Research in Higher Education (Emerald). He was also a Guest Presenter for the North-West University, Business School, for the MBA Summer Study School, 26 January 2022, where hepresented a paper on: The role of African Business Schools in Promoting Entrepreneurship: Prospects for the future. In June 2022, he was a member of the Scientific Committee for the International University of Rabat, Morocco, International Conference on Business Practices in a VUCA world, June 23-24, 2022.
He is also an accomplished researcher, having published extensively in peer reviewed journals. His research interests are in the fields of strategy, leadership, general management, entrepreneurship, family businesses and marketing management. To date he has published 16 journal articles, 6 book chapters in Springer and Taylor and Francis (4 more book chapters have been accepted for publication by Juta Publishers) and has presented 10 papers at local and international conferences. Dr Svotwa has presented at local and international Conferences such as Botswana, Egypt, Morocco, Namibia, South Africa, Tanzania, and France. He is a member of The European Academy of Management (EURAM), Africa Academy of Management (AFAM), and a Life-time member of the Golden Key International Honour Society. He is also the Country Director for Botswana for the International Higher Education Teaching and Learning Association (HETL). In 2017, he was one of the two African scholars selected to represent Africa for the first time in the history of EURAM, in Rabat, Morocco, at the PhD Doctoral Colloquium: EURAM Early Career Colloquium (EECC), facilitated by EURAM. IN 2022, he was part of a 10-member team engaged as a Co-Country Investigator (CCI) in Botswana for the Global Leadership and Business Effectiveness (GLOBE) survey focusing on organisational culture, trust, and leadership in more than 110 countries across the globe. Findings from the research are yet to be published.
Awards
In March 2017, Dr Svotwa was selected as one of the two final year PhD African scholars to represent Africa for the first time in the history of the European Academy of Management at the 8th European Early Career Conference (EECC) to represent Africa at the Doctoral Colloquium, in Rabat, Morocco. In April 2019, Dr Svotwa was invited to join the prestigious Golden Key International Honour Society as a Lifetime member, because of his performance in his PhD thesis since he was in the top 5% of PhD candidates in South Africa in 2018.
Recognition
Dr. Svotwa is a member of the African Academy of Management (AFAM); A member of the European Academy of Management (EURAM); a member of the International Higher Education for Teaching and Learning (HETL), and the Country Director for Botswana (Higher Education Teaching and Learning Association). He is also a reviewer of several academic journals, including the Journal of Applied Research in Higher Education (Emerald).
Research / Scholarly interests
Dr Svotwa’s research interests are in the field of strategy, leadership, general management, entrepreneurship, family businesses and marketing management. One of the important aspects he finds exciting about research is that of collaborating with fellow researchers who share the same interests with him, and who are working in other Universities. As a collaborative team, they have focused on contemporary business and societal issues, especially from the marketing and entrepreneurial perspective. His research has been valued by other researchers, as evidenced by the increasing number of google citations for his work. Regarding what might be achieved in future, Dr Svotwa is currently working on sourcing of external grants, which will have a positive effective on the University in terms of securing additional income streams, as well as improving business operations, which would benefit society at large, based on the findings of the empirical research.
Key funded projects
We are currently exploring the possibility of securing research funding with fellow University of Greenwich Lecturers in collaboration with selected scholars in Africa.
Recent publications
2024, Roberts-Lombard, M., Makanyeza, C., Jaiyeoba, O., and Svotwa, T.D., Revisiting the delight-loyalty link in a retail banking context-an emerging market perspective, African Journal of Economic and Management Studies, 15 (3): 483-500. https://doi.org/10.1108/AJEMS-06-2023-0211
2023, Svotwa, T.D, Makanyeza, C, Roberts-Lombard, M and Jaiyeoba, O, A relationship marketing perspective on delight, its antecedents and outcomes in a banking context. European Business Review, 35(3):306-336. https://doi.org/10.1108/EBR-09-2022-0170
2022, Marandu, E. E, Rose Mathew, I.,Svotwa, Machera, R.P and Jaiyeoba, O, Predicting students’ intention to continue online learning post-COVID-19 pandemic: extension of the unified theory of acceptance and usage of technology. Journal of Applied Research in Higher Education, pp:1-17, DOI https://doi.org/10.1108/JARHE-02-2022-0061
2022, Svotwa, T.D, Jaiyeoba, O.,Roberts-Lombard, M and Makanyeza, C, Perceived Access to Finance, Entrepreneurial Self-Efficacy, Attitude Toward Entrepreneurship, Entrepreneurial Ability, and Entrepreneurial Intentions: A Botswana Youth Perspective. Sage Open,2(2):1-18. DOI: https://doi.org/10.1177/21582440221096437
2021, Makanyeza, C., Svotwa, T.D., and Jaiyeoba, O, The effect of consumer rights awareness on attitude and purchase intention in the hotel industry: Moderating role of demographic characteristics, Cogent Business & Management, 8(1): 1-18, 1898301, DOI: https://doi.org/10.1080/23311975.2021.1898301
2020, Jaiyeoba, O., Svotwa, T.D., and Makanyeza, C, Black Friday shopping behaviour among Generation Y consumers in Botswana: An application of the Stimulus-Organism-Response Theory. African Journal of Business and Economic Research (AJBER) 15(4): 45-69. DOI: https://doi.org/10.31920/1750-4562/2020/v15n4a3
2020, Jaiyeoba, O., Svotwa, T.D., and Roberts-Lombard, M, Precursors and outcome of customer satisfaction/delight in Business-to-Consumer relationships in Botswana. South African Journal of Business Management, 51(1): 1-11, https://doi.org/10.4102/sajbm.v51i1.1809
2020, Svotwa, T.D., Roberts-Lombard, M and Jaiyeoba, O,Black Friday rituals, customer perceived value and loyalty among young adult customers in South Africa: A stimulus-organism-response perspective. Cogent Business and Management Journal, 7(1): 1-14. DOI: https://doi.org/10.1080/23311975.2020.1793523
Book Chapters
2023, Svotwa, T.D., Makanyeza, C., and Wealth, E, Financial inclusion and the socio-economic transformation agenda in Africa: Evidence from Botswana, Namibia, South Africa and Zimbabwe. Juta Publishers. In H. Chitimira and T.V. Warikandwa (eds), Prioritising Financial Inclusion in Southern Africa: A Contemporary Law and Economics Perspective, Juta Publishers, https://juta.co.za/catalogue-details/promoting-and-prioritising-financial inclusion-in-southern-africa-a-contemporary-law-and-economics-perspective_29586, pp.291-319.
2023, Makanyeza, C., Svotwa, T.D., Makanyeza, and Wealth, E., Consumer Protection and financial literacy: Insights from Botswana, Namibia, South Africa and Zimbabwe. Juta Publishers. In H. Chitimira and T.V. Warikandwa (eds), Prioritising Financial Inclusion in Southern Africa: A Contemporary Law and Economics Perspective, Juta Publishers, https://juta.co.za/catalogue-details/promoting-and-prioritising-financial inclusion-in-southern-africa-a-contemporary-law-and-economics-perspective_29586, pp. 153-183.
2023, Wealth, E., Makanyeza, C., and Svotwa, T.D., Challenges and prospects of mobile money in promoting financial inclusion in Botswana, Namibia, South Africa and Zimbabwe. In H. Chitimira and T.V. Warikandwa (eds), Prioritising Financial Inclusion in Southern Africa: A Contemporary Law and Economics Perspective, Juta Publishers, https://juta.co.za/catalogue-details/promoting-and-prioritising-financial inclusion-in-southern-africa-a-contemporary-law-and-economics-perspective_29586, pp.77-105.
2023, Makanyeza, C., Wealth, E., and Svotwa, T.D., Financial inclusion as a strategy to alleviate poverty and income inequality: Insights from Botswana, Namibia, South Africa and Zimbabwe. Juta Publishers. In H. Chitimira and T.V. Warikandwa (eds), Prioritising Financial Inclusion in Southern Africa: A Contemporary Law and Economics Perspective, Juta Publishers, https://juta.co.za/catalogue-details/promoting-and-prioritising-financial inclusion-in-southern-africa-a-contemporary-law-and-economics-perspective_29586, pp. 377-402.
2023, Svotwa, T.D., Makanyeza, C., and Mashiri, E, Exploring digital financial inclusion strategies for urban and rural communities in Botswana, Namibia, South Africa and Zimbabwe, In: H. Chitimira, T.V. Warikandwa (eds), Financial Inclusion and Digital Transformation Regulatory Practices In Selected SADC Countries. Ius Gentium: Comparative Perspectives on Law and Justice106, https://doi.org/10.1007/978-3-031-23863-5_8 Springer Nature, 161-179.
2023, Svotwa, T.D., Mashiri, E., and Makanyeza, C, Policy and regulatory frameworks for financial inclusion in South Africa, Botswana, Namibia and Zimbabwe, In: H. Chitimira, T.V. Warikandwa (eds), Financial Inclusion and Digital Transformation Regulatory Practices In Selected SADC Countries. Ius Gentium: Comparative Perspectives on Law and Justice 106, https://doi.org/10.1007/978-3-031-23863-5_16 Springer Nature. 351-374.
2023, Makanyeza, C., Mashiri, E., and Svotwa, T.D, Financial inclusion challenges and prospects during the Covid-19 pandemic: Insights from Botswana, Namibia, South Africa and Zimbabwe, In: H. Chitimira, T.V. Warikandwa (eds), Financial Inclusion and Digital Transformation Regulatory Practices In Selected SADC Countries. Ius Gentium: Comparative Perspectives on Law and Justice106, https://doi.org/10.1007/978-3-031-23863-5_13 Springer Nature. 275-287.
2023, Svotwa, T.D., Makanyeza, C., and Mashiri, E, Advancing financial inclusion for women in Botswana, Namibia, South Africa and Zimbabwe. Routledge (Taylor and Francis). In: H. Chitimira and Warikandwa, T.V (eds): Financial Inclusion Regulatory Practices in SADC, Addressing Prospects and Challenges in the 21st Century, 128-145, https://www.routledge.com/Financial-Inclusion-Regulatory-Practices-in-SADC-Addressing-Prospects-and/Chitimira-Warikandwa/p/book/9781032439150
2023, Mashiri, E., Svotwa, T.D., and Makanyeza C.: Impact of financial education literacy and financial inclusion in Namibia. Routledge (Taylor and Francis), In: H. Chitimira and Warikandwa, T.V (eds): Financial Inclusion Regulatory Practices in SADC, Addressing Prospects and Challenges in the 21st Century,76-89.https://www.routledge.com/Financial-Inclusion-Regulatory-Practices-in-SADC-Addressing-Prospects-and/Chitimira-Warikandwa/p/book/9781032439150
2023, Mashiri, E., Svotwa, T.D., and Makanyeza C, Financial inclusion and youth empowerment in Botswana, Namibia, South Africa and Zimbabwe. Routledge (Taylor and Francis), In: H. Chitimira and Warikandwa, T.V (eds): Financial Inclusion Regulatory Practices in SADC, Addressing Prospects and Challenges in the 21st Century, 208-223, https://www.routledge.com/Financial-Inclusion-Regulatory-Practices-in-SADC-Addressing-Prospects-and/Chitimira-Warikandwa/p/book/9781032439150
Presentations
2024, Jaiyeoba, O., Mathews, I.R., Svotwa, TD., Machera, R., Marandu, E.E., George, J., and Roberts-Lombard, M., Extending the Unified Theory of Technology Acceptance and Use of Technology to Explain Teachers’ Intention to Sustain Online Teaching Beyond the Covid-19 Pandemic. 17th International Business Conference, 22-25 September 2024, Protea Hotel by Marriott Stellenbosch, Technopark, Stellenbosch, South Africa. ISBN: 978-7961-2665-8. https://internationalbusinessconference.com.
2024, Svotwa, T.D and du Plessis Y., Africa Business Schools: Do they Promote Entrepreneurship? International Conference on Sustainable Business Practices in a VUCA World, 2nd Edition, International University of Rabat, Morocco, 9-10 May 2024, https://icsbp2024.sciencesconf.org/
2024, Svotwa, T.D., and du Plessis, Y., Business success factors contributing to Zimbabwean Small and Medium Enterprises’ success: A qualitative study. Africa Academy of Management (AFAM) 7th Biennial Conference, 8-10 January 2024, Stellenbosch University, Cape Town, South Africa. https:// www.africacademyofmanagement.org
2023, Nzonzo, J.C, du Plessis, Y, and Svotwa, T.D, Redefining human resource management’s strategic role in a VUCA world: A talent-wellness perspective. Africa Academy of Management (AFAM) 6th Biennial Conference, 8-10 January 2023. German University in Cairo, Egypt. www.africacademyofmanagement.org
2022, Jaiyeoba, O., Mathew, I.R., Svotwa, T.D., Marandu, E., Machera, R., and George, J, Extending the Unified Theory of Acceptance and Technology Use on teachers’ intention to continue online teaching post Covid-19 pandemic. International Higher Education Teaching and Learning Association Conference, (Virtual Conference), International Conference on Innovation in Basic Higher Education, Istanbul. Turkey. 8-11 September 2022. https://hetl.org
2022, Jaiyeoba, O., Svotwa, T.D., Roberts-Lombard, M., Maftlane, B., and Mafatlane, G, Testing the applicability of the Technology Acceptance Model on consumers’ intention to use e-purchasing in Gaborone in the Covid-19 era. 8th International Conference on Business and Management Dynamics, (Virtual Conference), 8 September 2022.
2021, Kapambwe, M., Jaiyeoba, O., Svotwa, T.D., and Roberts-Lombard, M, Antecedents and consequences of innovative practices among Small and Medium Enterprise service firms in Botswana. 14th International Business Conference (IBC), (Virtual Conference), 20-21 September 2021.
2021, Jaiyeoba, O., Svotwa, T.D., Roberts-Lombard, M., and Sesupo, R, Effects of talent attraction, employee retention, job satisfaction and productivity on talent management in Botswana. 7th International Conference on Business and Management Dynamics (ICBMD 2021), Durban (Southern Sun Elangeni & Maharani (Virtual Conference), 2 September 2021.
2019, Svotwa, D., Roberts- Lombard, M., and Jaiyeoba, O., Predicting Entrepreneurial Intentions from entrepreneurial self-efficacy and entrepreneur’s personal characteristics: A Botswana perspective. 5th International Conference on Business and Management Dynamics (ICBMD 2019), Swakopmund Hotel and Entertainment Centre, Swakopmund, Namibia, 2-4 September 2019. ISBN: 978-1-928396-17-8.
2018, Svotwa, T.D., du Plessis, Y., and Barkhuizen, N, Strategic Leadership in Zimbabwean Small and Medium Enterprises, SADC-University of Botswana International Conference on Postgraduate Research for Sustainable Development, Avani Gaborone Resort & Casino, Gaborone, Botswana, 28-31 October 2018. pp. 146-159. ISSN: 2664-5556. https://ubrisa.ub.bw