Dr Tendai Douglas Svotwa

Dr Tendai Douglas Svotwa BBS (Hons), MBA, PhD, FHEA

Lecturer in Management

Dr Tendai Douglas Svotwa is a Lecturer at the University of Greenwich, Executive Business Centre, in the Greenwich Business School. He joined the University in April 2023 having taught in Botswana Universities for 10 years. Before joining the academia, Dr Svotwa worked in the commercial banking sector and is a seasoned banker with more than 12years’ experience working in the corporate sector, mainly in the Treasury Department as a Chief Dealer and Treasury Manager. Dr Svotwa is also a renowned academic, who has taught at tertiary institutions since 2009, starting off his teaching career at the University of Zimbabwe in Harare. He was a Senior Lecturer at Botho University, Graduate Studies and Research Department, Gaborone, Botswana where he taught and supervised postgraduate students. Dr Svotwa has taught the following courses at both undergraduate and postgraduate level: Business Management, Management, Strategic Management, Marketing Management, Business Research Methods, Organisational Behaviour, Management of Change, and Human Resources Management. To date, he has graduated more than 40 undergraduate students in their research projects and more than 20 MBA students in their dissertations. Furthermore, Dr Svotwa conducted training on Business Leadership to Executives in some organisations in Botswana. He is an External Examiner for MBA and PhD at the University of KwaZulu Natal (South Africa); University of Johannesburg (South Africa), Cape Peninsula University of Technology (South Africa); North-West University (South Africa); University of Namibia (Namibia Business School); Botswana Open University and Botswana Accountancy College. Dr Svotwa is a reviewer of several journals including the Journal of Applied Research in Higher Education (Emerald).  He was also a Guest Presenter for the North-West University, Business School, for the MBA Summer Study School, 26 January 2022, where hepresented a paper on: The role of African Business Schools in Promoting Entrepreneurship: Prospects for the future. In June 2022, he was a member of the Scientific Committee for the International University of Rabat, Morocco, International Conference on Business Practices in a VUCA world, June 23-24, 2022.

He is also an accomplished researcher, having published extensively in peer reviewed journals. His research interests are in the fields of strategy, leadership, general management, entrepreneurship, family businesses and marketing management. To date he has published 16 journal articles, 6 book chapters in Springer and Taylor and Francis (4 more book chapters have been accepted for publication by Juta Publishers) and has presented 10 papers at local and international conferences. Dr Svotwa has presented at local and international Conferences such as Botswana, Egypt, Morocco, Namibia, South Africa, Tanzania, and France. He is a member of The European Academy of Management (EURAM), Africa Academy of Management (AFAM), and a Life-time member of the Golden Key International Honour Society. He is also the Country Director for Botswana for the International Higher Education Teaching and Learning Association (HETL). In 2017, he was one of the two African scholars selected to represent Africa for the first time in the history of EURAM, in Rabat, Morocco, at the PhD Doctoral Colloquium: EURAM Early Career Colloquium (EECC), facilitated by EURAM. IN 2022, he was part of a 10-member team engaged as a Co-Country Investigator (CCI) in Botswana for the Global Leadership and Business Effectiveness (GLOBE) survey focusing on organisational culture, trust, and leadership in more than 110 countries across the globe. Findings from the research are yet to be published.

Awards

In March 2017, Dr Svotwa was selected as one of the two final year PhD African scholars to represent Africa for the first time in the history of the European Academy of Management at the 8th European Early Career Conference (EECC) to represent Africa at the Doctoral Colloquium, in Rabat, Morocco. In April 2019, Dr Svotwa was invited to join the prestigious Golden Key International Honour Society as a Lifetime member, because of his performance in his PhD thesis since he was in the top 5% of PhD candidates in South Africa in 2018.

Recognition

Dr. Svotwa is a member of the African Academy of Management (AFAM); A member of the European Academy of Management (EURAM); a member of the International Higher Education for Teaching and Learning (HETL), and the Country Director for Botswana (Higher Education Teaching and Learning Association). He is also a reviewer of several academic journals, including the Journal of Applied Research in Higher Education (Emerald).

Research / Scholarly interests

Dr Svotwa’s research interests are in the field of strategy, leadership, general management, entrepreneurship, family businesses and marketing management. One of the important aspects he finds exciting about research is that of collaborating with fellow researchers who share the same interests with him, and who are working in other Universities. As a collaborative team, they have focused on contemporary business and societal issues, especially from the marketing and entrepreneurial perspective. His research has been valued by other researchers, as evidenced by the increasing number of google citations for his work. Regarding what might be achieved in future, Dr Svotwa is currently working on sourcing of external grants, which will have a positive effective on the University in terms of securing additional income streams, as well as improving business operations, which would benefit society at large, based on the findings of the empirical research.

Key funded projects

We are currently exploring the possibility of securing research funding with fellow University of Greenwich Lecturers in collaboration with selected scholars in Africa.

Recent publications

Article

Roberts-Lombard, Mornay , Makanyeza, Charles, Jaiyeoba, Olumide, Svotwa, Tendai Douglas (2024), Revisiting the delight-loyalty link in a retail banking context-an emerging marketing perspective. Emerald Publishing. In: , , , . Emerald Publishing, African Journal of Economic and Management Studies ISSN: 2040-0705 (Print), (doi: https://doi.org/10.1108/AJEMS-06-2023-0211).

Svotwa, Tendai Douglas , Makanyeza, Charles, Mornay, Roberts-Lombard, Jaiyeoba, Olumide (2023), A relationship marketing perspective on delight, its antecedents and outcomes in a banking context. Emerald. In: , , , . Emerald, European Business Review, 35 (3) . pp. 306-336 0955-534X (Online) (doi: https://doi.org/10.1108/EBR-09-2022-0170).

Svotwa, Tendai Douglas , Jaiyeoba, Olumide, Roberts-Lombard, Mornay, Makanyeza, Charles (2022), Perceived access to finance, entrepreneurial self-efficacy, attitude toward entrepreneurship, entrepreneurial ability and entrepreneurial intentions: a Botswana youth perspective. SAGE Open. In: , , , . SAGE Open, SAGE Open, 12 (2) . pp. 1-18 2158-2440 (Online) (doi: https://doi.org/10.1177/21582440221096437).

Marandu, Edward , Mathew, Ivy Rose, Svotwa, Tendai Douglas, Machera, Robert , Jaiyeoba, Olumide (2022), Predicting students' intention to continue online learning post COVID-19 pandemic: extension of the unified theory of acceptance and usage of technology. Emerald Insight. In: , , , . Emerald Insight, Journal of Applied Research in Higher Education, 15 (3) . pp. 681-697 ISSN: 1758-1184 (Print), 2050-7003 (Online) (doi: https://doi.org/10.1108/JARHE-02-2022-0061).

Makanyeza, Charles , Svotwa, Tendai, Jaiyeoba, Olumide (2021), The effect of consumer rights awareness on attitude and purchase intention in the hotel industry: moderating role of demographic characteristics. Taylor and Francis Online. In: , , , . Taylor and Francis Online, Cogent Business and Management, 8: 1898301 (1) . pp. 1-18 2331-1975 (Online) (doi: https://doi.org/10.1080/23311975.2021.1898301).

Jaiyeoba, Olumide , Svotwa, Tendai Douglas, Roberts-Lombard, Mornay (2020), Precursors and outcome of customer satisfaction/ delight in business-to-consumer relationships in Botswana. AOSIS. In: , , , . AOSIS, South African Journal of Business Management, 51: a1809 (1) . pp. 1-11 2078-5976 (Online) (doi: https://doi.org/10.4102/sajbm.v51i1.1809).

Svotwa, Tendai Douglas , Roberts-Lombard, Mornay, Jaiyeoba, Olumide (2020), Black Friday rituals, customer perceived value and loyalty among young adult consumers in South Africa: a Stimulus- Organism Response perspective. Taylor and Francis Online. In: , , , . Taylor and Francis Online, Cogent Business and Management, 7: 1793523 (1) . pp. 1-14 2331-1975 (Online) (doi: https://doi.org/10.1080/23311975.2020.1793523).

Jaiyeoba, Olumide , Svotwa, Tendai Douglas, Makanyeza, Charles (2020), Black Friday shopping behaviour among generation Y consumers in Botswana: an application of the stimulus-organism response theory. Adonis ands Abbey Publishers. In: , , , . Adonis ands Abbey Publishers, African Journal of Business and Economic Research, 15 (4) . pp. 45-69 ISSN: 1750-4554 (Print), 1750-4562 (Online) (doi: https://hdl.handle.net/10520/ejc-aa_ajber_v15_n4_a3) NB Item availability restricted.

Book section

Svotwa, Tendai Douglas , Makanyeza, Charles, Wealth, Eukeria (2023), Advancing financial inclusion for women in Botswana, Namibia, South Africa and Zimbabwe. Routledge - Taylor & Francis. In: , , In: Howard Chitimira, Tapiwa Victor Warikandwa (eds.), Financial Inclusion Regulatory Practices in SADC: Addressing Prospects and Challenges in the 21st Century. Routledge - Taylor & Francis, Abington, Oxon; London; New York (1st) . pp. 128-145 . ISBN: 9781003369400; 9781032439150; 9781032439167; 1032439157 (doi: https://doi.org/10.4324/9781003369400-8).

Wealth, Eukeria , Svotwa, Tendai Douglas, Makanyeza, Charles (2023), Financial inclusion and youth empowerment in Botswana, Namibia, South Africa and Zimbabwe. Routledge. In: , , In: Howard Chitimira, Victor Tapiwa Warikandwa (eds.), Financial Inclusion Regulatory Practices in SADC: Addressing Prospects and Challenges in the 21st Century. Routledge, Abington, Oxon; London; New York (1st) . pp. 208-223 . ISBN: 9781003369400; 9781032439150; 9781032439167; 1032439157 (doi: https://doi.org/10.4324/9781003369400-12).

Wealth, Eukeria , Svotwa, Tendai Douglas, Makanyeza, Charles (2023), Impact of financial education literacy and financial inclusion in Namibia. Routledge - Taylor & Francis. In: , , In: Howard Chitimira, Victor Tapiwa Warikandwa (eds.), Financial Inclusion Regulatory Practices in SADC: Addressing Prospects and Challenges in the 21st Century. Routledge - Taylor & Francis, Abington, Oxon; London; New York (1st) . pp. 76-89 . ISBN: 9781003369400; 9781032439150; 9781032439167; 1032439157 (doi: https://doi.org/10.4324/9781003369400-5).

Makanyeza, Charles , Wealth, Eukeria, Svotwa, Tendai Douglas (2023), Financial inclusion challenges and prospects during the Covid-19 pandemic: insights from Botswana, Namibia, South Africa and Zimbabwe. Springer. In: , , In: Howard Chitimira, Tapiwa Victor Warikandwa (eds.), Financial Inclusion and Digital Transformation Regulatory Practices In Selected SADC Countries. Ius Gentium: Comparative Perspectives on Law and Justice 106. Springer, Switzerland (106) (1) . pp. 275-287 . ISBN: 9783031238635 (doi: https://doi.org/10.1007/978-3-031-23863-5).

Svotwa, Tendai Douglas , Makanyeza, Charles, Wealth, Eukeria (2023), Exploring digital financial inclusion strategies for urban and rural communities in Botswana, Namibia, South Africa and Zimbabwe. Springer. In: , , In: Howard Chitimira, Tapiwa Victor Warikandwa (eds.), Financial Inclusion and Digital Transformation Regulatory Practices In Selected SADC Countries Ius Gentium: Perspectives on Law and Justice 106. Springer, Cham, Switzerland , 106 (106) (1st) . pp. 161-179 . ISBN: 9783031238635; 9783031238659; 9783031238628 (doi: https://doi.org/10.1007/978-3-031-23863-5_8) NB Item availability restricted.

Svotwa, Tendai Douglas , Wealth, Eukeria, Makanyeza, Charles (2023), Policy and regulatory frameworks for financial inclusion in South Africa, Botswana, Namibia and Zimbabwe. Springer. In: , , In: Howard Chitimira, Tapiwa Victor Warikandwa (eds.), Financial Inclusion and Digital Transformation Regulatory Practices in Selected SADC Countries. Springer, Cham, Switzerland , 106 (1st) . pp. 351-374 . ISBN: 9783031238635; 9783031238659; 9783031238628 (doi: https://doi.org/10.1007/978-3-031-23863-5_16) NB Item availability restricted.

Conference item

Jaiyeoba, Olumide , Mathew, Ivy R, Svotwa, Tendai D., Machera, Robert , Marandu, Edward, E. , George, Jomin , Roberts-Lombard, Mornay (2024), Extending the unified theory of technology acceptance and use of technology to explain teachers’ intentions to sustain online teaching beyond the COVID-19 pandemic. In: 17th International Business Conference, 22nd - 25th Sep, 2024, Protea Hotel by Marriot Stellenbosch, Technopark, Stellenbosch, South Africa , . , . pp. 26-26 (doi: http://www.internationalbusinessconference.com) NB Item availability restricted.

Svotwa, Tendai Douglas and , Du Plessis, Yvonne (2024), African Business Schools: do they promote entrepreneurship?. In: 2nd Edition of International Conference on Sustainable Business Practices in a VUCA World, 9th - 10th May, 2024, International University of Rabat, Morocco , . , (doi: https://icsbp2024.sciencesconf.org/).

Svotwa, Tendai Douglas and , Du Plessis, Yvonne (2023), Business factors contributing to Zimbabwean Small and Medium Enterprises’ hostile survival: a qualitative study. In: 7th Biennial Conference: Transforming Organizations in the Digital Era: Dignity, Justice and Prosperity in Africa, 8th - 10th Jan, 2024, Stellenbosch University, Cape Town, South Africa , . , (doi: https://africaacademyofmanagement.org/afam-7th-biennial-conference-cape-town-2024g) NB Item availability restricted.

Conference proceedings

Aitana, Christine S. and , Svotwa, Tendai Douglas (2024), Challenges facing Micro, Small and Medium Enterprises in accessing private equity and venture capital financing in Windhoek, Namibia. North-West University. In: , , In: Christo Bisschoff, Stephan Van de Merwe (eds.), 17th International Business Conference (IBC). North-West University, South Africa (1st) . pp. 545-568 . ISBN: 978079612665 (doi: http://www.internationalbusinessconference.com).

Nzonzo, Jennifer, C. , Du Plessis, Yvonne, Svotwa, Tendai Douglas (2022), Redefining human resource management's strategic role in a VUCA world: a talent wellness perspective. Africa Academy of Management. In: , , In: Dorothy Mpabanga (ed.), Africa Academy of Management: Management Praxis in the African Context: Sustainability, Responsibility and Ethics. Proceedings of the 6th Biennial Conference of the Africa Academy of Management, German University in Cairo (GUC), Cairo, 8th -11th Jan, 2023. Africa Academy of Management, Greensboro, NC, USA (1st) . pp. 209-230 . ISBN: 9780991065042 (doi: https://www.africacademyofmanagement.org) NB Item availability restricted.

Kapambwe, Moono , Jaiyeoba, Olumide, Svotwa, Tendai Douglas, Roberts-Lombard, Mornay (2022), Antecedents and outcome of innovative practices among small and medium enterprise service firms in Botswana. North-West University. In: , , In: Christo Bisschoff (ed.), IBC 2021: 14th International Business Conference (IBC) Proceedings. North-West University, Potchefstroom, South Africa (1st) . pp. 342-357 . ISBN: 9780620959339 (doi: https://www.internationalbusinessconference.com/wp-content/uploads/2023/06/IBC-Final-Progam-1.pdf).

Svotwa, Tendai Douglas , Roberts-Lombard, Mornay, Jaiyeoba, Olumide (2019), Predicting entrepreneurial intentions from entrepreneurial self-efficacy and entrepreneurs’ personal characteristics: a Botswana perspective. Cape Peninsula University of Technology. In: , , In: Michael Twum-Darko, Juan-Pierre Bruwer (eds.), International Conference on Business and Management Dynamics (ICBMD-2019). Cape Peninsula University of Technology, Cape Town, South Africa (1st) . pp. 384-396 . ISBN: 9781928396178 (doi: https://icbmd.org.za/documents/ICBMD-2019-Proceeding.pdf).