Here we share answers to your frequently asked questions about the IT Asset Management project. We will update this page so please check back regularly.
If you have a question about the IT asset management project which we haven’t included here please contact the project team via itservicedesk@gre.ac.uk
Item |
1 x Laptop or Desktop (for campus-based staff) |
1 x 24" Monitor (On campus use) |
1 x Laptop Dock (On campus use) |
1 x Wired USB Keyboard & Mouse (On campus use) |
1 x Standard USB Headset (MS Teams certified) |
1 x Laptop Sleeve or Bag (Optional) |
View more details on our standard equipment page.
No. One laptop is provided per staff member. The same laptop and headset are to be used both at the office and at home.
One monitor is provided as standard, however if a second monitor is already in place at the workstation this will be eligible for replacement at end of life. If a second monitor is currently not in use and is required then this would be chargeable.
Extra home working equipment is not provided as standard.
If there is a need for additional IT assets for home use, their approval will be determined by the local faculty or directorates based on their individual arrangements. Typically, this approval process follows a DSE assessment.
Laptops are more susceptible to theft than PCs because of their greater mobility. To minimise the risk, staff are expected to take their laptops home with them at the end of each day. If you do leave your laptop onsite, it would need to be locked away securely each night or anytime you are away from desk for prolonged periods. There are LapSafes provided where staff can borrow laptops for a day, but these are restricted to staff who are not issued laptops.
Most devices provided will adhere to the standard device specification. However, if a request is made for an enhanced specification device, such as a '2 in 1' or MAC device, justification must be provided explaining the need. Requests without proper justification will not be approved.
Webcams are not provided centrally and will need to be purchased and recharged to your Faculty or Directorate if required. So if requesting a webcam, you will require local finance approval.
No, we only provide wired keyboards and mice, this is because wired keyboards ad mice are a more sustainable and easier to support option. If a wireless device is required for any reason this would need to be recharged to your faculty/directorate.
Yes, but you will need to get approval from your faculty/directorate after completion of the DSE assessment, as these requests may require a recharge.
No. It is the university’s policy that all university IT equipment is for use solely by staff or students and should not be used by staff family members or friends. This is for data security and compliance reasons.
A new laptop will be issued, but any equipment that is deemed to be broken or lost through misuse or a lack of care and attention will be recharged back to the faculty/department.
There will be a provision of standard laptop devices available for both short and long-term loans. The default loan period will be for one day unless otherwise agreed with the IT Asset Management team. These laptops will be available to loan via the staff LapSafe loan lockers located at following locations:
Laptops from LapSafes should not be used by staff as an alternative to carrying their issued laptop to work and are only intended for use by staff who are not issued laptops as per the table below. Or by staff who have been advised to loan a laptop by the IT Service Desk if there are issues with their usual device.
Over time the variety of software in use at the university has expanded. We have a requirement to keep our systems secure by ensuring that all software is up to date within 14 days. This is hampered by the huge variety of software that has historically been available to staff.
It has been agreed that the software available for Intune laptops will be a subset of the software that has been available historically. This is because some software is either duplicate or no longer in use (e.g. WinSCP and FileZilla are FTP software and perform an identical function. Only WinSCP has been made available). This allows us to minimise the workload involving in keeping software updated, but not lose any functionality.
The Chrome browser is not available on Intune laptops as it is being phased out across the university.
If software you need is not available, please follow the AMP process to request approval for set up and installation.
The IT asset management project is university-wide. Using managed staff devices enable us to improve data and system security and reduce risk, especially data protection. All managed staff devices have the latest, most secure updates promptly applied to them. If you receive an email from the IT Service Desk or IT Asset Management group, please respond promptly so that we can issue your new laptop.
The ILS project team are liaising with the following faculty / directorate contacts to rollout the laptops:
| Faculty/Directorate | Contact |
|---|---|
Employability and Apprenticeships | Anna McMenamin / Rhys Bailey |
Estates and Facilities | Jo Keys |
FEHHS | Chris Murphy / Jeremy Williams |
| FES | Sarndeep Raven |
| Finance | Chris McDermott |
| FLAS | Lee Devlin / Fiona Thirlwell |
| Greenwich Business School | Huong Nong |
| People | Bobbie Yarwood-Unachukwu |
| ILS | Russell Crampton, Richard Carpenter |
| MER | Sally Webster, Claire Matthews, Nicola Mottram, Kelvin Fawdrey, Graeme Tong, April Moore |
| Research and Enterprise | Lyn Arnold |
| Safety Unit | Andy Beardwell / Chantelle Marriott |
| SAS | Ciprian Alupei / Jas Seehra-Pearce |
| VCO | Gedminte Mikulenaite |