SLM supports both our Student Success and Digital Engagement sub-strategies. SLM is a key programme supporting our students to reach their potential. The Digital Student Centre enhances our students’ experience through a new platform.
Our Digital Student Centre launched in summer 2023. You can access the Digital Student Centre here.
Student Enquiries: Launched in 2023
Our students now have a single space to access information and find answers to their queries. Our Digital Student Centre shows them the status and ownership of their queries in one place. It is accessible at any time of the night or day on any digital device.
Our colleagues from across the university collate, track and respond to each query. They use improved insights, including real time student feedback to improve our services. We use it to refine our information and reduce duplicated queries. This prevents unnecessary “bouncing” of queries between our teams.
Personalised Holistic Support: Launching in 2024-25
Phase 2 will provide more complex and detailed support solutions. We are delivering solutions which will improve support for our students. Areas will include student engagement, accommodation, academic and personal conduct. Plus student support services such as finance, disability, mental health and wellbeing.
Our multi-service case management solution is already in use by Information, Advice and Participation (IAP). Our International Student Advice Service and Report and Support services now use SLM for casework management.
Our Student Finance services and Student Wellbeing Services have also now been added to the Digital Student Centre.
Strategy Benefits
- Modernise our student enquiry process by creating a digital student centre.
- Reduce inefficiencies in the student enquiry process.
- Standardise business process around student enquiry and personalised support.
- Modernise our approach to personalised support and student case management.
- Introduce real time information around student enquiry and personalised support.
Student and Staff Benefits
- Improved quality of information for students.
- Faster response times & more proactive student support.
- More self-service – reducing the need for students to submit an enquiry.
- Reduction in unnecessary referrals and “bouncing” of queries between teams.
- Reduction in duplication of effort from our staff and students.
- Improved student experience & reduction in student concerns.
- More ways to communicate with our students.
- Enhanced student personalised journey.
- Will help us to support our students and improve student satisfaction.
- SLM gives us the opportunity to be more proactive.
- SLM provides personalised support for all students.
Supporting you to deliver SLM for our students
The SLM project has delivered our Digital Student Centre for the benefit of all our students. Plus updated processes, guidance and training support our staff to use the system. As we add more areas we are working with students and staff to design simple, effective processes.
You will find regular updates on this page.
