Our IT Service Desk is your first point of contact for all issues, service requests or queries relating to our services and software. We provide IT and Digital support for our students, staff, affiliates and visitors. Before you raise a call, check our Service Status page to see whether our systems are all working as expected. We update this page as we investigate, identify, and resolve issues and we often share useful information to help you work around the issue.
Your calls led to password and Wi-Fi changes last year
In 2022 our staff and students raised nearly 30,000 calls relating to passwords and IT accounts. We have now changed our password expiry setting so you only need to change your password once every 18 months, making it easier for all of us to set strong passwords and remember them.
We continue to invest in our Wi-Fi network to maintain our network coverage and improve service. In 2022 we installed 280 wireless access points across all our campuses. This year we continue this work and ask you to report areas of low or missing coverage so we can prioritise surveying and updating according to your needs.
Get online support from our chatbot service
Our IT Support LiveChat is available 24/7 and will guide you to our support pages for help and advice. If your query can't be resolved online, you'll be connected to a member of staff during office hours, or prompted to email your query to the IT Service Desk where it will be automatically logged and responded to during our opening hours.
When you send us an email, our call logging system automatically raises your call for our team to review, prioritise and allocate to the appropriate team. Send us full details of your request along with the best way of contacting you, so that our team can review your issue and get in touch as quickly as possible.
Our support form or email are the easiest routes to raise a call
You can use our online chat or Support Form or email the IT Service Desk to submit requests so they can be automatically logged. If your query is urgent, please follow up with a phone call so it can be prioritised.
