Phase 2: IT self-service for students
Later this year we will launch IT self-service for you. For now, the way that you contact the IT Service Desk will stay the same.
Here's what to expect if you look at the IT self-service homepage before the student phase of the project goes live.
- Links from our self-service knowledgebase to IT support on the university website and LibGuides
- Service Status - check that our digital services are working as expected
- Links to the Digital Student Centre for easy access to student enquiries and personalised support
| Action | Current process | New process |
| Check that IT systems are working as expected | Go to servicestatus.gre.ac.uk to check for issues and updates | Find out about issues or planned maintenance on the self-service homepage |
| Report an issue or make a request | Call or email the IT Service Desk to raise a ticket | No change |
| Get a ticket number | Receive an email when your call is logged. | No change |
| Get updates on the status of your ticket | Get a call or email from the IT Service Desk, or call or email to request an update. | No change |
| Find information on a system or service | Contact the IT Service Desk, search the Portal, website or LibGuides |
Minor changes Most of the help for students on our self-service pages will signpost you to IT support pages on the university website or LibGuides. |
We want to ensure our new IT Service Desk system works smoothly for everyone. We're also planning to move all our IT support pages into our self-service knowledgebase, providing comprehensive support for university IT in one central hub. We'll be working on this over the coming months.
When IT self-service for students goes live you'll be able to:
- Find suggested fixes for your IT issues
- Report IT issues online
- Log in to check the status of your tickets
- Give feedback on the help you receive
For more information about the project, please visit our project website - we'll share updates there and through internal news channels.
