Here we share videos showing how you can use IT self-service in your day to day working life as both a member of staff and a manager. We will update and add to this video library when new functionality is made available.
Logging in
From 3 March you will be able to access IT self-service from servicedesk.gre.ac.uk and from the Quick Links bar on the portal, which is the black bar at the top of any portal page. It uses single sign-on, so you can log in with your university account.
Finding your way around
Logging in and navigating the interface
IT self-service for staff 1: Finding your way around
Reporting an issue
You can report an issue or an IT security incident using self-service forms.
IT self-service for staff 2: Reporting an issue
Making a request
We have gathered most of our IT and Library forms in one place. You can now request account changes, system access and IT assets through our service catalogue.
IT self-service for staff 3: Making a request
Finding help
Our knowledgebase FAQs cover a range of IT support issues. You can also provide feedback by upvoting useful articles and submitting comments.
IT self-service for staff 4: Finding help
Approvals
If you're a line manager, you'll start to receive emails notifying you of IT-related requests which you need to approve. This will include system access, and IT assets for new staff.
IT self-service for staff 5: New starter form - requests and approvals
Service Status
Information about the availability our digital services will be shown on the IT self-service landing page: servicedesk.gre.ac.uk.
