Here we share videos showing how you can use IT self-service in your day to day working life.
Logging in
You can access IT self-service from servicedesk.gre.ac.uk and from the Quick Links bar on the portal (the black bar at the top of any portal page). It uses single sign-on, so you can log in with your university account.
Log in to access all of our help.
Finding your way around
Reporting an issue
You can report an issue or an IT security incident using self-service forms.
Making a request
You can request account changes, system access and IT assets through our service catalogue.
Finding help
Our knowledgebase FAQs cover a range of IT support issues. You can also provide feedback by upvoting useful articles and submitting comments.
Approvals
If you're a line manager, you'll start to receive emails notifying you of IT-related requests which you need to approve. This will include system access, and IT assets for new staff.
Service Status
Check the availability of our digital services at servicedesk.gre.ac.uk.
